of SMBs now use AI in some form [1]
different AI tools a typical business runs, uncoordinated [2]
(plus the AI features and assistants now included in most apps)
have any formal guidelines for how AI should be used [1]
of SMBs spend nothing at all on AI, running entirely on free consumer accounts [3]
None of this is malicious. It’s sales finding a tool for faster follow-ups, ops summarizing reports with a different assistant, finance pasting numbers into a chatbot to save an hour.
Add it all up and it’s no surprise that most organizations couldn’t say everywhere AI touches their business today.
[1] National Cybersecurity Alliance & U.S. CISA, 2026 Small Business Cybersecurity Awareness & Practices Survey (n=1,000 SMB leaders, 10 industries, 2–1,000 employees). Via SecureWorld, Aug 19, 2026.
[2] Small Business & Entrepreneurship Council, 2026 Small Business Tech Use Survey, Apr 25, 2026.
[3] Bluevine, 2026 Small Business AI Trends Report, Jul 15, 2026.
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